Skip to content
AI For My Industry

Plumbing · 14 checked items

Plumbing: what should you be doing with AI by now?

Updated

Informational only.

Method note: tiers are an editorial classification by how established a feature is, not an adoption statistic. Customer results are vendor-reported. Every item was checked against its source URL on the verified date.

1. Everyone's doing this

1.1

Field service software with built-in AI call answering

Housecall Pro

What it does
scheduling and dispatch with a live crew map and "On My Way" texts, online booking, estimates with good-better-best options, invoicing, price book, automatic review requests and drain-cleaning and recertification reminders. Its plumbing page says to "never miss calls with CSR AI or dedicated call answering"; its general pricing page lists CSR AI ("AI answers every call and chat, day or night") among the AI team members included in every plan. Built for residential and commercial plumbing contractors, per the page.
Price
general pricing page (https://www.housecallpro.com/pricing/): Basic $59 per month billed annually (1 user). The plumbing page shows Basic $79 per month, Essentials $229 or $299 per month and Max $349 or $649 per month (two figures per plan with no billing labels in the text we loaded, probably annual versus monthly, not confirmed), with 1, 5 and 8 users included. Extra-user prices differ between the two pages ($100 on Essentials and $75 on Max on the plumbing page; $35 on Max on the general page). CSR AI add-on pricing not published on either page. 14-day free trial, no credit card.

Last verified:

1.2

Field service software with an AI receptionist add-on

Jobber

What it does
scheduling, quoting, invoicing, online booking and requests, client hub, two-way texting and automated follow-ups. Jobber Receptionist is an add-on that provides "24/7 customer service over call or text," from answering inquiries to booking jobs in your calendar. Jobber also publishes a plumbing page.
Price (starting, billed annually, per the plan finder)
Core from $29 per month, Connect $99, Grow $149, Plus $399. Add-ons: Receptionist $29 per month, Pipeline $49, Marketing Suite $99. Extra users $29 per month each. Monthly no-commitment prices are higher (for example Core $49). 14-day free trial, no credit card. Plan tables on the page list several user-count tiers per plan; only the starting prices are quoted here.

Last verified:

1.3

Field service software with AI answering

Workiz (Genius Answering)

What it does
Genius Answering answers calls, emails and SMS 24/7 in English, Spanish and French, takes custom questions and answers, and can transfer live to your human team. The Pro plan adds Genius Leads and Genius Scheduling, listed as "AI tools and stronger automations."
Price
plan prices and Genius Answering pricing not shown in the page text we loaded (Genius Answering is "sold separately"). Free 7-day trial, no credit card.

Last verified:

1.4

Live receptionists and website chat for contractors

Ruby

What it does
live virtual receptionists and managed website chat, 24/7. The page lists plumbers under home services. Optional AI enhancements are included in receptionist plans at no extra cost, per the page.
Price
chat plans 10 chats $143 per month, 30 chats $335, 50 chats $520 (bundled chat added to a receptionist plan is shown at $115, $268 and $416). Receptionist plans are sold in 50, 100, 200 and 500 minute tiers; their prices are not shown in the page text we loaded.

Last verified:

1.5

Live-agent call answering

Smith.ai

What it does
live-staffed answering 24/7 with lead qualification and intake, call recording and transcription, and appointment booking as per-call add-ons. The page shows an AI-first versus human-first toggle. Month-to-month with a 30-day money-back guarantee.
Price (as displayed)
30 calls $300 per month, 90 calls $810, 300 calls $2,100; overage $11.50, $10.50 and $8.50 per call; booking add-on $1.50 per call; call recording and transcription $0.25 per call; 10% discount for a 12-month subscription.

Last verified:

2. Early adopters

2.1

AI call and text answering inside field software

Service Fusion (ServiceCall.ai)

What it does
ServiceCall.ai is listed as an add-on and described as combining "VoIP, artificial intelligence, and field service experience." Service Fusion plans include unlimited users. The page does not name plumbing; it is a general home-services platform.
Price
Starter $208 per month, Plus $325, Pro $533 (billed annually, unlimited users). Month-to-month rates shown: $245, $382, $627. ServiceCall.ai add-on price not shown in the page text we loaded.

Last verified:

2.2

AI phone agent billed per customer

Goodcall

What it does
AI phone agent that answers and books; no per-minute charges; keeps your number through call forwarding. Plans include "workers" such as a booker or message taker and connected external tools.
Price
Starter $79 per month (100 unique customers, about 150 calls), Growth $129 (500 customers), Scale $299 (2,000 customers); overage 79¢, 26¢ and 15¢ per customer. Free demo agent.

Last verified:

2.3

AI answering service sold by the minute

Rosie

What it does
24/7 AI answering that takes messages, texts appointment links, and on higher plans books on your calendar and transfers calls, including warm transfers where Rosie briefs your team first. English and Spanish on every call. Plumbing is listed among the industries on the site's navigation; the page has no plumbing-specific section.
Price
Professional $49 per month (250 minutes), Scale $149 (1,000 minutes, calendar booking and live transfers), Growth $299 (2,000 minutes, waterfall transfers to multiple numbers). Website texting add-on $50 per month. 7-day free trial.

Last verified:

2.4

AI-drafted quotes, voice notes and chat

Jobber

What it does
auto-drafted quotes from new requests ("Draft for me"), high-value quote alerts, automated quote follow-ups, Jobber AI Voice for field workers (log notes and update jobs hands-free) and AI Chat that answers questions from your business data.
Price
plan availability by tier is not shown in the page text we loaded; the Connect plan list includes "Automate quote and invoice follow-ups." Plan starting prices are in 1.2.

Last verified:

2.5

AI pricing benchmarks for repair and install quotes

Housecall Pro AI Pricing Insights

What it does
"real-time pricing benchmarks to charge what every repair is worth," shown beside the sales proposal tool for good-better-best water heater and repipe options. Listed with Max-plan features on the plumbing page.
Price
Max plan $349 or $649 per month as displayed (see 1.1; billing basis not labeled).

Last verified:

2.6

Automated review requests and AI review replies

NiceJob

What it does
SMS and email review requests, review widgets and a team leaderboard on Starter; Pro adds AI Replies (auto-written review replies), referral and repeat-customer campaigns. A separate "AI Leads" website chat agent is listed as coming soon. The page does not name plumbing.
Price
Starter $75 per month, Pro $125 per month; no contracts; 14-day trial. AI Leads price not published ("TBA").

Last verified:

3. Cutting edge

3.1

AI receptionist built from a plumber template

Sureline

What it does
answers on your existing number, books the next slot, texts confirmations and photo requests, and wakes the owner only for rules you set; the page's examples are active flooding, sewage backing up, a gas smell on a gas water heater call, and no water to a home with someone on medical equipment. Connects directly to Housecall Pro and to other schedulers through Zapier. The vendor states its rates were verified on 2 September 2026. This is a small vendor with a self-published page.
Price
Starter $83.33 per month billed annually ($1,000 per year) or $100 billed monthly, with 1 agent, 1 simultaneous call and 10 hours of call time per month; Scale $1,250 per month (200 hours).

Last verified:

3.2

AI front office for home services

Sameday

What it does
AI that answers and texts customers, books jobs and updates your CRM; the page's demos show campaigns such as chasing open plumbing estimates, reactivating past customers and asking for reviews. Integrates with ServiceTitan and Housecall Pro. The page says anything sensitive waits for your approval and that every call and booking is logged. Example figures on the page are product demos, not customer results.
Price
not shown in the page text we loaded.

Last verified:

3.3

Enterprise platform with AI integrations

ServiceTitan

What it does
dispatching, call booking, call recording, pricebook, automated checklists and adaptive marketing for larger contractors. Its plumbing page describes "AI integrations that provide real-time insights" and lists Marketing Pro and Phones Pro as add-ons; it does not name specific AI features in the text we loaded.
Price
per-technician pricing; amounts not published (free demo). Plumbing page: https://www.servicetitan.com/industries/plumbing-software

Last verified:

4. Cost table (published prices only)

ToolCoversPublished priceSource
Housecall ProField service, CSR AI, AI Pricing InsightsBasic $59/mo (annual, general page); plumbing page shows $79 / $229-$299 / $349-$649 per mohttps://www.housecallpro.com/plumbing-software/
JobberField service, AI Receptionist add-onFrom $29 / $99 / $149 / $399 per mo (annual); Receptionist +$29/mohttps://www.getjobber.com/pricing/
WorkizField service, Genius AnsweringNot shown on loaded pagehttps://www.workiz.com/pricing/
Service FusionField service, ServiceCall.ai add-on$208 / $325 / $533 per mo (annual, unlimited users); add-on not shownhttps://servicefusion.com/pricing
ServiceTitanEnterprise field platformNot publishedhttps://www.servicetitan.com/pricing
GoodcallAI phone agent$79 / $129 / $299 per mohttps://www.goodcall.com/pricing
RosieAI answering by the minute$49 / $149 / $299 per mohttps://www.heyrosie.com/pricing
SurelineAI receptionist, plumber template$83.33/mo annual or $100 monthly; Scale $1,250/mohttps://sureline.io/for/plumbing
SamedayAI front officeNot shown on loaded pagehttps://www.trysameday.com/pricing
NiceJobReview requests, AI replies$75 / $125 per mohttps://get.nicejob.com/pricing
Smith.aiLive call answering$300 / $810 / $2,100 per mohttps://smith.ai/pricing
Ruby (chat)Website chat$143 / $335 / $520 per mohttps://www.ruby.com/pricing/

5. Real examples (vendor-reported; not independently verified)

  • Plumbing 365, via Workiz: CEO Mike Bryant says "We are getting so many 5-star reviews and more business!" Source: https://www.workiz.com/pricing/ (2026-10-15). Vendor testimonial.
  • Bob's Plumbing, Heating & A/C LLC, via Workiz: Elisha Robinson says "It's so easy to add jobs, send invoices and get paid all in one place." Source: https://www.workiz.com/pricing/ (2026-10-15). Vendor testimonial.
  • Jobe & Sons Plumbing, via Jobber: Jobber's plumbing page quotes Stephen Jobe: "We had about 100 reviews and now have over 250 in just 5 months." Source: https://www.getjobber.com/plumbing-software/ (2026-10-15). Vendor testimonial; attribution read from the page layout.
  • Capelli Plumbing, via Housecall Pro: James C says "Housecall Pro has revolutionized the way we do business." No result is stated. Source: https://www.housecallpro.com/plumbing-software/ (2026-10-15). Vendor testimonial.
  • Roto-Rooter, via ServiceTitan: ServiceTitan's plumbing page quotes Roto-Rooter's president on a partnership under which "Thousands of employees will now use" its technology. This announces a partnership, not a measured result. Source: https://www.servicetitan.com/industries/plumbing-software (2026-10-15).
  • Vendor-reported averages (not plumbing-specific): Jobber's plumbing page cites "12 hours+" saved per week and "44%" average first-year revenue growth; Housecall Pro's plumbing page cites "35%" average revenue growth and "8+" hours saved per week after the first year; ServiceTitan's plumbing page cites "17%" average revenue growth and a "6%" average close rate increase. The figures differ by vendor and are not independently verified. Sources: https://www.getjobber.com/plumbing-software/ ; https://www.housecallpro.com/plumbing-software/ ; https://www.servicetitan.com/industries/plumbing-software (2026-10-15).

6. You're behind if...

7. What NOT to do / compliance (informational only)

⚠ What NOT to do / compliance (informational only)

8. Self-check quiz (Yes or No)

Get your AI-by-now score

Answer 10 Yes/No questions. One point per Yes.

  1. 1. Is every inbound call answered by a person or AI, 24/7? (1.1 to 1.5, 2.1 to 2.3)
  2. 2. Do you run jobs on field service software, not paper? (1.1 to 1.3, 2.1)
  3. 3. Can customers book or request service online at night? (1.1, 1.2)
  4. 4. Do quotes go out with automatic follow-up? (2.4, 1.2)
  5. 5. Do your quotes use a price book or pricing benchmark? (2.5, 1.1)
  6. 6. Do you request reviews automatically after every job? (2.6, 1.1)
  7. 7. Do you send automatic reminders for repeat service such as drain cleaning? (1.1)
  8. 8. Have you tested an AI phone agent on real calls? (2.2, 2.3, 3.1)
  9. 9. Do you have written rules for which emergency calls transfer straight to a person? (3.1, 2.3, 7)
  10. 10. Do you have consent in place before any AI-voiced outbound call or text? (7)

Scoring (1 point per Yes)

  • 0 to 3: Behind. start with call answering and field software.
  • 4 to 6: On pace. add quote follow-up, pricing benchmarks and automatic reviews.
  • 7 to 8: Ahead. test AI phone agents and repeat-service reminders.
  • 9 to 10: Leading. re-verify tools quarterly.

10 questions left.

Plumbing AI FAQ

What can AI do for a plumbing company today?

Published vendor pages show AI call and text answering (Housecall Pro CSR AI, Jobber Receptionist, Workiz Genius Answering, Goodcall, Rosie, Sureline), AI-drafted quotes and voice notes (Jobber), pricing benchmarks (Housecall Pro AI Pricing Insights) and AI replies to reviews (NiceJob).

How much does an AI receptionist cost for a plumber?

Published examples: Jobber Receptionist add-on $29 per month on top of a Jobber plan, Rosie from $49 per month for 250 minutes, Goodcall from $79 per month, Sureline from $83.33 per month billed annually, and Smith.ai from $300 per month for 30 live-answered calls. Housecall Pro, Workiz and Sameday do not show AI answering prices on the pages checked.

What happens when a burst pipe call comes in at night?

It depends on how you set up the tool. Sureline's page says its agent tells the caller where the main shutoff usually is, takes the address and rings the owner. Other vendors list live or warm transfers. Decide your own emergency rules and test them before going live.

Can AI make outbound calls to customers?

The FCC ruled in February 2024 that AI-generated human voices are "artificial" under the TCPA, so prior express consent is required. This is informational, not legal advice.

Is it okay to use AI to write customer reviews?

No. The FTC took action in 2024 against a company whose AI tool generated fake reviews, and its 2024 final rule bans fake and AI-generated reviews and paying for reviews of a set sentiment. Asking real customers for honest reviews is different.

Which field service software has the lowest published entry price?

Of the tools checked, Jobber lists Core from $29 per month billed annually, Housecall Pro's general page lists Basic at $59 per month billed annually, and Service Fusion starts at $208 per month with unlimited users. Features differ, so compare plans.

Get updates when this page is re-verified

Free newsletter. No hype.

Other industries

How we pick and verify items: read our methodology.

Not sure where to start?

Get a free, plain-English review of where AI could help your business.

Get a free AI audit of your business